Service & Support
Remote support in English, from engineers who program the machines
A fault is easier to fix when the person on the call understands both the language and the machine program. Our after-sales team does both.
How Remote Support Works
Language and machine know-how on the same call
They speak English
Diagnosis happens in English, without an interpreter standing between the operator and the engineer.
They read and write the program
Programmers on the team can review heating profiles, cycle settings and alarms directly, where the site allows remote access.
Service Scope
What the after-sales team covers
From first installation through daily production and spare parts.
Installation & Commissioning
Remote guidance for mechanical, electrical and air connections, with the machine brought to first good bottle before handover.
Operator Training
Training on heating settings, mould changeover and daily checks, delivered in English so the local team runs the line unassisted.
Spare Parts Supply
Recommended spares lists shipped with the machine, plus follow-up supply of heating lamps, seals, valves and mould parts.
Remote Fault Support
Programming-capable engineers review alarms and, where the site allows remote access, work directly on the machine program.
Response
How support reaches you
Support scope and timing are confirmed with the order rather than quoted as a fixed guarantee.
- Support Language
- English
- Channels
- Video call, email, remote access
- Technical Scope
- Mechanical, electrical and machine program issues
- Typical First Response
- Usually within one working day
- Coverage
- Overseas installations with remote access
FAQ
Questions we are asked most
Send us your bottle size, target output and material. Because the machine, mould and air system come from the same range, the recommendation covers the whole line rather than a single unit.
In many cases yes. Share the machine platform and the bottle drawing, and we will confirm whether the cavity set and base can be matched to your existing equipment.
Lead time depends on machine size, mould count and the scope of the air and auxiliary equipment. We confirm a schedule together with the quotation rather than quoting a fixed number up front.
Our engineers can join a video call, walk through alarms and settings, and — where the site permits remote access — review the machine program directly. Support is provided in English.
Yes. High-pressure air compressors, chillers, dryers, preform feeders and conveying are supplied as a matched package with the machines, so interfaces are defined before shipment.
Bottled water, carbonated soft drinks, edible oil, condiments, home and personal care, pharmaceutical bottles and auto glass washer fluid, across a range of overseas markets.
Next step
Have a machine question right now?
Describe the alarm or the production issue, and our engineers will come back with a diagnosis path.